Delete Account

⚠️ Important Notice

Deleting your account is a permanent action that cannot be undone. This will remove all your data, including:

  • Your profile information
  • All book listings and transaction history
  • Messages and communication history
  • Account preferences and settings
  • Any saved bookmarks or favorites

Before You Delete Your Account

Please consider the following alternatives before proceeding with account deletion:

  • Deactivate temporarily: You can simply stop using the platform without deleting your account
  • Update preferences: Modify your notification settings or privacy preferences
  • Contact support: If you're experiencing issues, our team can help resolve them
  • Take a break: Consider if this is a temporary decision

How to Delete Your Account

To delete your account, please follow these steps:

1.

Send an email to our support team at help@thenool.com

2.

Use the subject line: "Account Deletion Request"

3.

Include the following information in your email:

  • Your full name as registered on the platform
  • Your registered email address
  • Reason for account deletion (optional but helpful)
  • Confirmation that you understand this action is permanent
  • Any specific data you'd like removed or concerns you have

⏱️ Processing Time

Account deletion requests are typically processed within 5-12 business days. You will receive a confirmation email once your account has been permanently deleted.

📊 Data Retention

Some information may be retained for legal or regulatory purposes, such as:

  • Transaction records required for tax purposes
  • Information related to ongoing disputes or investigations
  • Data required by applicable laws or regulations

📧 Contact Information

📧

Email Support

help@thenool.com
🕒

Support Hours

Monday–Friday, 9AM–6PM (EST)

If you have any questions about the account deletion process, please don't hesitate to reach out to our support team.

💡 Need Help?

If you're experiencing technical issues or have concerns about your account, our support team is here to help. Deleting your account should be a last resort - let us try to resolve your concerns first.